In this document, Epik LLC is referred to as "Epik".
Except as noted below, the purchase price actually paid to Epik.com for the purchase of a Domain Name owned by Epik.com will be refunded if requested within 5 days of the completion of the purchase. Refund requests may be submitted by email to firstname.lastname@example.org, by phone to the number listed on the website, or by physical mail. Where possible, refunds will be made by a credit issued to the same financial institution on whose account the payment was made, or by a company check sent by US Postal Service mail, in the case of payments by check. In cases where those methods are impossible or unsatisfactory, refunds will be made by the most expeditious means, as determined by the facts of each incident. Epik does not and cannot accept responsibility for the method or time of processing by financial institutions after refunds are granted. In all cases of refund, the domain will be removed from the customer's domain management account and returned to ownership by Epik.
Certain Domain Names offered by Epik are defined as Premium Domain Names. Premium Domain Names are sold on a no-return basis. Prospective purchasers of these Premium Names are notified of the Premium status prior to purchase. Premium Domain customers are required to electronically or physically sign a waiver of their right to a refund for a Premium Domain Name purchase before that purchase may be completed.
Registration fees for Domain Names not purchased from Epik inventory are not subject to refund.
Epik does not provide refunds for any product or service purchased from third parties. Epik may from time to time advertise and promote various third party products and services, including but not limited to web hosting, merchant accounts, SSL certificates, and similar products. Refunds for these services are handled by the third party provider from whom they were purchased.
On rare occasions, Epik's system may misidentify domains as being in inventory when they are not. Also, Epik may offer for sale domains which Epik is in an auction to acquire, in the expectation that Epik will successfully acquire them. In the rare case that a customer buys a domain that is later determined not to be in Epik's inventory, Epik reserves the right to either refund the customer's money or to acquire the domain on the customer's behalf, at Epik's sole discretion.
In cases where Epik is unable to supply a domain that a customer has intended to purchase, the customer agrees that the customer's sole and complete remedy shall be a refund of fees paid. The customer agrees that the customer shall not rely on the potential availability of any Offering, including, but not limited to, the purchase of a domain name, for any purpose, unless and until such name is actually registered to the customer.
Epik makes every attempt to carry out its work flawlessly, including both human and machine processes. Such attempts notwithstanding, it cannot be ruled out that errors may occur on occasion, despite all efforts to avoid them. In the case of errors by Us, You agree that Your sole remedy shall be a full refund of fees actually paid by you to Epik for the specific, individual transaction during the execution or processing of which such an error occurred. You agree to forever forebear from any and all attempts to recover any money, property, or intangible rights or value from Us as a result of any errors we may make, other than the full refund of fees actually paid by you to Epik for the specific, individual transaction during the execution or processing of which such an error occurred.
Inquiries to Epik shall be made either by email, sent by first class mail to the physical address provided on the Epik Web site, or sent by first class mail to Epik's address at:
PO Box 742
Bellevue, Washington 998009, USA
Tel: 425 202 5160
Email: support (at) epik.com
Copyright © Epik Inc. All rights reserved.