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In this tutorial, we’ll learn how to transfer/migrate your Email account to while keeping your emails.

Epik’s powerful Email Hosting Solutions offers branded email accounts with IMAP & POP capabilities, which are compatible with most Email clients such as Microsoft Outlook, Mozilla Thunderbird, Apple’s Mac Mail, eM Client and more.

Backing up your Email Data

For this to be successful, it’s essential that you back up and restore using the same email client you’re already using. For this tutorial, we’ll be using Microsoft Outlook and/or Apple’s Mac Mail – but the process is very much similar for most email clients.

With Microsoft Outlook (Using .PST file)

There are several versions of Outlook, but the process is essentially the same:

  • Open Microsoft Outlook;
  • Navigate to the Menu > File > Import/Export;
  • Choose Export to a file;
  • Choose Outlook Data File (.pst);
  • Select the email you want to backup (the top-most level email), making sure the option Include Subfolders is checked;
  • Select the name and location on where to save your exported file – by default it’s saved in your Documents folder as “backup.pst” – and click Finish;
  • A new window might appear prompting you to save the file with a password. You may do so, just make sure you don’t forget it – otherwise just leave the fields blank and click OK.

Using Apple’s Mac Mail

For Mac Mail, it’s a pretty straightforward process, with the little caveat that you’ll need to make two backups – one for your messages and another one for your contacts. Like Microsoft Outlook, there are different versions of the software, but the process remains very similar.

For your messages:

  • Open Mac Mail;
  • Select the Mailbox you wish to backup;
  • Navigate to Menu > Mailbox > Export Mailbox;
  • Specify a safe location for your backup, and click Choose;
  • Repeat these steps for each mailbox if you have multiple accounts.

For your contacts:

  • Open your Address Book or Contacts application;
  • Navigate to File > Export > Contacts Archive;
  • Specify a safe location for your backup, and click Save;

Transfer/Add your domain to

If you do not wish to transfer your domains over to you can simply add them to your account as External Domains – simply log into your account, and on the black menu, click Domains > Add Domain(s);

To transfer your domain to our services, you can follow our dedicated guide here:

Order an Email Hosting plan (or a Web Hosting plan)

We offer 3 competitive Email Hosting Plans – Bronze, Silver and Gold, if you’re looking for an email solution exclusively. If you see yourself needing to host a website very soon, you may also consider purchasing a Web Hosting solution right off the bat, which also includes Email Hosting.

See more information on our plans here:

Email Hosting Plans:
Web Hosting Plans:

Configuring the Domain and Accessing the cPanel

With a hosting solution under your belt, let’s go back to your Domain Dashboard. If you haven’t linked a domain to your plan yet, there will appear a notification asking you to do so. Click Resolve Now, and link your already added or transferred domain.

Next, go back to the Domain Portfolio Dashboard. Under the Dev division, right next to your domain, hover over the blue cylinder, which will reveal your current plan. Click Manage cPanel, under Enter Console, which will bring you to your Hosting cPanel.

Recreating the Email Accounts

Now that you’re in the cPanel, you’ll need to create all the email accounts that you previously had. Just scroll down to and click Email Accounts.

Afterward, just click +Create and fill in the information – you’ll be able to choose the username, password and storage space for your emails. Repeat this process for each email account you want to (re)create.

Going back to Email Accounts, you’ll see next to your newly created email account that there’s a button named Connect Devices. Here you’ll find all the information your email clients will ask you to provide when trying to log in using a custom domain email. You can also download configuration script files for easy accessibility on selected email clients.

Once you’ve recreated all your accounts, you’re ready to change your domain Name Servers to the appropriate ones.

Configuring the Name Servers.

When you’ve completed your hosting plan’s purchase prior, you’ll have noticed you got an email of confirmation as well as information regarding the appropriate Name Servers to point your domain to.

Important: If your domain is still connected to its former hosting, please note that changing your Name Servers will disconnect you from their hosting, which will prevent you from accessing your old email accounts. Do this only when you’re in control of all your backups and are ready to activate the new email accounts.

Once you’re ready, navigate to your Domain Portfolio Dashboard, select your domain, and click DNS & Whois > Set Name Servers. You’ll be taken to a new page, where you can input the Name Servers Epik provided to you on the email. Make sure you input the correct Name Servers to avoid potential outage.

Logging in and Restoring Backups

Now that you’re operational, log into your preferred email clients using the new email accounts (and credentials) from step 5 and let’s start restoring the backups we’ve made in step 1.

With Microsoft Outlook (Using .PST file)

  • Open Microsoft Outlook;
  • Navigate to the Menu > File > Import/Export;
  • Choose Import from another program or file;
  • Choose Outlook Data File/Personal Folder File (.pst);
  • Browse and select the backup .pst file you saved on the chosen location, and provide the password if needed.
  • Select which existing .pst you want to import into. Since you’ve just logged in with a “new” account, there’s a default one created. Pick the Outlook Data File with the option Import items into the current folder and click Finish.

Using Apple’s Mac Mail

For your messages:

  • Open Mac Mail;
  • Navigate to Menu > File > Import Mailbox;
  • From the options, choose Mbox Files or Apple Mail;
  • Browse/Specify where the backup files are located.
  • The messages should be in a new mailbox called Import, in the sidebar. Drag them to the desired new/existing mailbox and delete the Import mailbox.

For your contacts:

  • Open your Address Book or Contacts application;
  • Navigate to File > Import;
  • Select the contact backup file and click Open;

FAQ – Frequently Asked Questions

Will I keep the emails I had in my previous account?

By default, no. Since we’ll be essentially recreating the email accounts in our services, you’ll need to properly backup your “old” email account in your email client before proceeding with the migration, after which you’ll restore the backup in your “new” email account.

Why is that? Aren’t emails “unique”?

Because email accounts are dependent on where the domain is hosted, since you’ll be moving to a new hosting for your domains, you’re basically changing the home for the domain. If you skipped the backup part, you’d find yourself with a new email without any pre-existing data. If you have two identical email accounts on two different registrar, the emails will only be delivered to where the domain is hosted.

I have a limited Microsoft 365 email and can only use Outlook on the web or Mail & Calendar app. What do I do?

Unfortunately, if you have one of these types of emails and can only use both apps, it’s impossible to back up the email data through the client.

A way around this is to purchase one-month access to Microsoft Outlook from the Office 365 suite with your registrar (which should be around $10 or less) and then repeat the steps on this tutorial. Alternatively, you may contact the Registrar offering these limited services asking if it’s possible to provide the backed-up data file, although there’s no guarantee that they should oblige.

Will my email accounts suffer any outage during the migration?

Yes, although it should be very minimal or virtually nonexistent if you do the steps correctly. During the change of Name Servers, there will be a transitional period where some emails sent to you might reach the former provider instead, but provided the change is quick you shouldn’t have any outage.