Skip to main content

SRV, short for Service Records, connect your domain to specific services such as VoIP, instant messaging, and other such services which require networking protocols when in a hosting environment.

Important: For your records to work, your Name Servers should be set to one of the following two options, which determine where you should add the DNS Records:

  • – DNS is managed on Dashboard
  • – DNS is managed on cPanel

The numbers may vary on the hosting name servers depending on your hosting plan. This information is emailed to you when you first purchase a plan.

If you have a third-party name servers, the DNS Records should be added on that provider’s end.

Characteristics of the SRV Records

The SRV Records have five fields that are unique to them, which all work together to connect to various services:

Service (Hostname)

The service hostname should be a descriptive or symbolic name relating to the purpose of the record. It must start with an underscore “_” – e.g. _phone (for VoIP).


SRV Records support three major networking Internet Protocols.

  • TCP (Transmission Control Protocol) – Enables connections between applications running on hosts communicating via IP networks, establishing a connection between server and client before sending any data. Slower, but it can handle re-transmission of lost data.
  • UDP (User Datagram Protocol) – Connectionless protocol that enables the transfer of information using messages (datagrams) with substancial speed and efficiency, but allowing for the loss of data without recovery.
  • TLS (Transport Layer Security) – Cryptographic protocol that provides end-to-end security in the exchange of information between applications over the internet.


Priority in SRV Records determines which record, (with different services), is looked up first.


In the event there are two records with the same service, weight defines which one is looked up first.


The Port defines which protocol port is listening for connections in the application network. It’s the communication endpoint that identifies the specific process or service to be used and where the data should be sent through.

Editing SRV Records in the Epik Dashboard

1. Navigate to your Domain Portfolio.

2. Locate your domain and select it. You can click on the options square menu to reveal the Set DNS Host Records options, or the same option by click DNS & WHOIS in the black top navigation menu.

3. You’ll reach the options page, where you can choose SRV Records (SRV) to edit them.

4. When set up, click Save Changes.

Editing SRV Records in cPanel

First, log in to your hosting plan’s cPanel – you can check out this guide to learn how to access it directly.

1. Inside cPanel, navigate to Zone Editor, under the Domains section.

2. Once inside the Zone Editor page, click Manage next to the domain options to see the full list of records.

3. Here you can click + Add Record to add a completely new record by type and choose SRV Record. If you already added one, you can use the filters to find it and click Edit to change it.

4. When ready, click Save Record or Save All Records.