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The TXT Records, or Text Records, are a type of DNS record used to associate and pass descriptive information in a text format, frequently and mainly applied in domain ownership verification processes for a variety of services and products, such as Email Hosting, Domain Marketplaces and more.

Important: For your records to work, your Name Servers should be set to one of the following two options, which determine where you should add the DNS Records:

  • – DNS is managed on Dashboard
  • – DNS is managed on cPanel

The numbers may vary on the hosting name servers depending on your hosting plan. This information is emailed to you when you first purchase a plan.

If you have a third-party name servers, the DNS Records should be added on that provider’s end.

Editing TXT Records in the Epik Dashboard

1. Navigate to your Domain Portfolio.

2. Locate your domain and select it. You can click on the options square menu to reveal the Set DNS Host Records options, or the same option by click DNS & WHOIS in the black top navigation menu.

3. You’ll reach the options page, where you can choose TXT Records (TXT) to edit them.

Note: Quotation marks are added automatically as part of the syntax, so make sure you input text without them.

4. When set up, click Save Changes.

Editing TXT Records in cPanel

First, log in to your hosting plan’s cPanel – you can check out this guide to learn how to access it directly.

1. Inside cPanel, navigate to Zone Editor, under the Domains section.

2. Once inside the Zone Editor page, click Manage next to the domain options to see the full list of records.

3. Here you can use the Filters below the search bar to see only TXT Records. You can then click + Add Record to add a completely new record by type, and/or click Edit next to the relevant record you wish to change.

4. When ready, click Save Record or Save All Records.

Secondary Records [DKIM, SPF, PTR & DMARC]

TXT Records also serve as the vehicle for secondary records such as DKIM, SPF, PTR and DMARC records, which are email security protocols that are essential for a secure email experience and deliverability, protecting domain owners from spoofing, malware, phishing, hijacking and other malicious activities.

Epik Shared and Email Hosting automatically generate and apply these records (except DMARC) to all your domains on that plan as long as you have Epik’s Name Servers configured. These records can be accessed, set up or repaired inside the cPanel:

1. Inside cPanel, navigate to Email Deliverability, under the Email section.

2. Click Manage next to the domain name. If there are errors, you’ll be notified in this section.

3. Here there’s a list of the records Epik generates for you. If you are connecting with our email hosting through Epik’s MX Records and you don’t have Epik’s Name Servers, there’ll be a notice that you need to add the listed TXT records on your DNS provider’s end in order to validate Epik as the sender.