Epik Support

How to reset cPanel password

cPanel credentials are different from your Epik.com login. If you know your current password, the process is simple:

1. Login to your cPanel account.

2. Scroll down to Preferences and click Password & Security.

3. Input your current password and the new one. Click Change your password now to complete the process, which will log you out of the cPanel.

If you don’t know your current password, you’ll need to reset it which requires a few more steps. First, we’ll need to make sure that your email is set in the contact information of your cPanel account:

1. Login to your cPanel account.

2. In the General Information sidebar section, you’ll see the Current User, which details your Username. It should be a set of letters and numbers, like abcd1234 – go ahead and store it as we’ll need it.

3. In the top right corner of the menu, click the last icon with a User. Click Contact Information in the menu that drops down.

4. In these settings, change your primary email (and add a secondary if you wish) and choose which of the options you want to set. For security reasons, we advise that you use a different and secure email address that’s untied with the hosting plan. When ready, click Save.

5. Click the top right corner User icon again, and Log Out.

6. This will bring you to the server cPanel login page. Click Reset Password.

7. You’ll be prompted to provide your Username, and the email you’ve configured – the system hints at it in the email format placeholder text. You’ll receive a security code in your email inbox and will be able to set up a new password after the code is inputted and accepted.

Once complete, you’ll be able to login using your new credentials.