What to do if the payment is flagged as potential fraud

Published: July 31, 2023


First, STOP COMMITTING FRAUD – just kidding, just kidding…


Epik has solid anti-fraud systems in place to prevent any transactions that might be considered suspicious. There’s a series of variables that might deploy these systems, such as the use of VPNs/Proxies or the distance between your current IP address’s location and the address on file.


If your transaction is being flagged as a potential fraud risk, follow these steps:

  1. Disable or remove your VPN;
  2. Clearing browser’s cache.
  3. Clear your browser’s cookies.
  4. Close all of your browser tabs/windows
  5. Open a new private or incognito browser window and try processing the payment again.


If these steps don’t work, you may want to try using another payment method (e.g. PayPal, etc.) to complete your transaction. Still having issues? Feel free to reach out to our Epik Support Team through email, phone, or chat for further investigation.

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