There could be several reasons why you’re able to send emails but not receive them. Here are some potential causes and solutions:
- Incorrect MX Records: MX (Mail Exchanger) records are DNS records that are necessary for delivering emails to your address. If these are not set correctly, you may not receive emails. You can check your MX records to ensure they are pointing to the correct server. If you’re unsure how to do this, you may need to contact a member of Epik’s Support Team for assistance.
When logged into your cPanel, navigate to the “Zone Editor” in the “Domains” section. In the Zone Editor, click the “Manage” button to the right of the domain in question. From here, you can verify that your DNS records are pointed correctly.
- Incorrect Incoming Mail Server Settings: If you’re using an email client like Outlook, the settings might not be configured correctly. For instance, the incoming server (IMAP or POP) settings might be incorrect. Make sure the server address, port, and security settings match those provided by Epik. If you’re unsure, remove and re-add your email account to the client. This can often resolve a lot of issues. For more information regarding Epik’s Incoming and Outgoing Mail Servers, click HERE.
- Spam Filters: Sometimes, incoming emails might be mistakenly marked as spam and moved to your Spam or Junk folder. Check these folders to see if the emails are there. If so, you can usually mark them as “Not Spam” to move them to your inbox and train your email client’s spam filter.
- Email Quota: If your email account has reached its storage quota, new emails cannot be delivered to it. You might need to delete some old or unnecessary emails, or increase your storage quota if your email service allows it.
- Server Issues: There could be issues with the email server. If you’ve checked everything on your end and are still having issues, it might be worth reaching out to your Epik’s Support Team. We can check the server logs to see if there are any issues preventing emails from being delivered to your account.
Remember, the exact steps to resolve these issues can vary depending on your email client.